FAQs

What Shipping Methods Are Available?

We ship anywhere in the UK and offer a basic delivery charge of £2.99 on all our smaller items and £4.99 on the larger bikes and tents.

How Long Will It Take To Get My Package

We will endeavour to get your order to you ASAP & most are dispatched within next working day. Once dispatched, it could take up to 2 working days for your item to arrive.

Once your item is dispatched we will send you the tracking number, where appropriate.

We pride ourselves on packing our parcels so that they arrive safe and sound.

Any questions, we are happy to help. Please contact us.

Who Should I Contact If I Have Any Questions?

If you have any issues or concerns we are always here to help. Please contact us via out contact page and we will endeavour to get back in touch with you within 2 working hours.

Do You Ship Internationally?

Sorry we do not ship internationally … yet!

How Can I Return A Product?

We pride ourselves on quality workmanship, using the best materials available to us hence due to the nature of my items we do not accept returns or exchanges.

however, If your product is deemed to be faulty or of unacceptable quality, we will gladly accept your return & either refund in full, or re-supply you with another product of similar value, subject to availability. Please contact us first as we may be able to arrange another suitable resolution e.g. supplying a component/s to rectify the fault. This most be done within 7 days of signing for the goods.

We will accept refunds if the product is not fit for its intended purpose or does not match the sample or description, as displayed on the website. Important: Most of our products are hand finished & created from natural materials. It is inevitable that there will be slight variations. To us, this makes your product unique & we encourage you to embrace this. Please also bear in mind that all computer screens & mobile devices display colours differently. Please consider the aforementioned before getting in touch with us.

What Payment Methods Are Accepted?

We accept all major debit and credit cards through our payment processing partner paypal.